Accessibility declaration

Accessibility declaration

Approximately 20% of Israelis have various degrees of disability.

A person with disabilities is a person with a physical, mental, or intellectual, including cognitive, impairment, whether permanent or temporary, which substantially limits functioning in one or more of the central spheres of life.

It is very important to Discount to make our services and facilities accessible to people with disabilities. The bank has worked continuously to improve accessibility, investing significant resources to achieve this goal. These activities are carried out in full compliance with the provisions of the Equal Rights for People with Disabilities Law, and the regulations promulgated thereunder.

As part of the bank’s activities, we launched the “Accessible Discount” project, focusing on the implementation of accessibility changes to buildings, infrastructures, and the environment as well as to the services offered by the bank.

Set forth below is information about all of Discount's accessibility arrangements, including accessibility at branches, services, and digital banking.

How to reach us with requests and suggestions for improving accessibility
Please note that we continue our efforts to improve accessibility as part of our commitment to allow people from all walks of life, including people with disabilities, to receive the most accessible services possible.

If you encounter any accessibility-related problems or issues, please let us know and we will do everything in our power to find a suitable solution for you and address these issues as soon as possible.

Contact information for the accessibility coordinator at Discount

  • Name: Shikma Sabbah, Adv
  • Mailing address: 23 Yehuda Halevy St., Tel Aviv-Jaffa
  • Email address:  Negishut@dbank.co.il

Publication of accessibility declaration
The accessibility declaration was updated on: 21.09.2023

Accessibility Arrangements at Branches

List of Branches and Services Adapted for Persons with Disabilities throughout Israel

Making bank assets accessible – Discount works to make all our branches accessible to people with disabilities. Steps taken by the bank for that purpose include, among other things, changes to furniture, signage, access routes, service and waiting stations, adjustments to height differences between levels, customization of self-service terminals, disabled parking and toilets, and more.

Furthermore, the bank works with external parties (such as local authorities) to ensure that the required changes to access routes to Discount branches are carried out; this includes the allocation of disabled parking and making the route from the street to the branch’s entrance accessible to people with disabilities.

At some branches, this process is complex and takes a long time, since it involves structural changes that depend on obtaining permits from the authorities.

For your convenience, the branch list is provided by region.

 

List of Branches and Services Adapted for Persons with Disabilities

Northern Region

City Branch name Branch no. Disabled parking Accessible access to the branch Accessible restrooms at the branch Elevator in the branch
Zichron Ya'akov Zichron Ya'akov 95 Y Y Y Not relevant
Hadera Hadera 90 Y Y Y Y
Haifa Merkaz Hacarmel 76 Y Y Y Y
Haifa Beit Hakranot 106 Y Y Y Y
Haifa Ramat Almogi 107 Y Y Y Not relevant
Haifa Hamifratz Branch 176 N Y Y Not relevant
Haifa Northern Collection Center 344 Y Y Y Not relevant
Pardes hanna-karkur Pardes Hanna 361 Y Y Y Not relevant
Haifa Israeli Private Banking Center - Haifa & North 444/01 Y Y Y Not relevant
Haifa Pal Yam 76 N Y Y Not relevant
Haifa Haifa and North Investment center 444/02 Y Y Y Not relevant
Tiberias Tiberias 46 Y Y Y Not relevant
Carmiel Carmiel 174 Y Y Y Not relevant
Migdal Ha'emek Migdal Ha'emek 137 N Y Y Not relevant
Nahariya Nahariya 97 N Y Y Not relevant
Nahariya Nahariya - VIP Ext. 97 N Y Y Y
Nazareth Nazareth 93   Y Y Not relevant
Nazareth Illit Nof Hagalil 5 Y Y N Not relevant
Acre Acre 99 Y Y Y Not relevant
Afula Afula 2 N Y Y Y
Safed Safed 98 N Y Y Not relevant
Kiryat Ata Kiryat Ata 77 N Y Y Y
Kiryat Bialik Northern Business Center 383 Y Y Y Not relevant
Kiryat Bialik Kiryat Bialik 443 Y Y Y Not relevant
Kiryat Motzkin Kiryat Motzkin 75 Y Y Y Not relevant
Kiryat Shmona Kiryat Shmona 110 Y Y N Not relevant

 

Central Region

City Branch name Branch no. Disabled parking Branch access Disabled restrooms ATM for those with limited mobility ATM for the vision impaired Accessible service stations Elevator in the branch
Bnei Brak Ben Gurion Road 58 N Y Y Y Y Y Not relevant
Bnei Brak Bnei Brak 139 N Y Y Y Y Y Not relevant
Bat Yam Bat Yam 51 N Y Y Y Y Y Not relevant
Bat Yam Balfour 148 N Y Y Y Y Y Not relevant
Bat Yam Bat Yam extension 51 N Y Y Y Y Y Not relevant
Givataim Givataim 145 Y Y Y   Y   Not relevant
Hod Hasharon Hod Hasharon 187 Y Y Y Y Y Y Not relevant
Herzliya Herzliya 44 Y   Y Y Y Y Not relevant
Herzliya Herzliya Pituah 146 Y Y Y Y Y Y Not relevant
Herzliya Israeli Private Banking Center - Hasharon 340/03 Y Y Y Not relevant Not relevant Y Not relevant
Herzliya Hasharon Business Center 382 Y Y Y Not relevant Not relevant N Not relevant
Holon Holon 49 N Y Y Y Y Y Not relevant
Holon Kiryat Ayalon 103 Y Y Y Y Y Y Not relevant
Holon Holon - Industrial 157 Y Y Y Y Y Y Not relevant
Yavne Yavne 175 Y Y Y Y Y Y Not relevant
Kfar Saba Kfar Saba 54 Y Y Y Y Y Y Not relevant
Lod Lod 59 N Y N Y Y Y Not relevant
Nes Tsiona Nes Tsiona 117 Y Y Y Y Y Y Not relevant
Netanya Netanya - Poleg 526 Y Y Y Y Y Y Not relevant
Netanya Netanya 42 Y Y Y Y Y Y Not relevant
Netanya Kiryat Hasharon 320 Y Y Y Y Y Y Not relevant
Petach Tikva Petach Tikva 41 Y Y Y Y Y Y Not relevant
Petach Tikva Kfar Gnim 56 Y   Y Y Y   Not relevant
Petach Tikva Kiryat Arie 186   Y Y Y Y Y Not relevant
Petach Tikva Em Hamoshavot 362 Y Y Y Y Y Y Not relevant
Tzrifin Asaf Harofe 396 Y Y N Y Y Y Not relevant
Kiryat Ono Kiron 136 Y Y Y Y Y Y Not relevant
Rosh Ha'ayin Givat Tal 302 Y Y Y Y Y Y Not relevant
Rishon Letzion Rishon Letzion West 506 Y Y N Y Y Y Not relevant
Rishon Letzion Hashfela Investment Center 213/83 Y Y Y Not relevant Not relevant Y Not relevant
Rishon Letzion Rishon Letzion 55 Y Y Y Y Y Y Y
Rishon Letzion Hakanyonim     Y Y Y Y Y Not relevant
Rehovot Rehovot 45   Y Y Y Y Y Y
Rehovot Hashfela Business Center 384 N N N Not relevant Not relevant Y Not relevant
Rehovot Minhelet Merkaz Hashfela 595/01 N N N Not relevant Not relevant Y Not relevant
Ramla Ramla 43 Y Y Y Y Y Y Y
Ramat Gan Kikar
Hayahalom
123 Y Y N Y Y Y Not relevant
Ramat Gan Ramat Gan 40 Y Y Y Y Y Y Not relevant
Ramat Gan Diamond Exchange 80 Y Y Y Y Y Y Not relevant
Ramat Gan Ramat Chen 102 Y Y Y Y Y Y Not relevant
Ramat Gan Marom Nave 96 Y Y Y Y Y Y Not relevant
Ramat Hasharon Ramat Hasharon 125 Y Y Y Y Y Y Not relevant
Ra'anana Ra'anana 92 N Y Y Y Y Y Y
Ra'anana Lev Hasharon Investment Center 213/86 Y Y Y Not relevant Not relevant Y Not relevant
Tel Aviv Tel Aviv Main Branch 10 N Y Y Y Y Y Not relevant
Tel Aviv Tel Aviv City 14 Y Y Y Y Y Y Not relevant
Tel Aviv Hakiriya 34   Y Y Y Y Y Not relevant
Tel Aviv Rabin Square 85 Y       Y   Y
Tel Aviv Rothchild Blvd. 100 Y Y Y Y Y Y Not relevant
Tel Aviv Neve Avivim 118 N Y Y Y Y Y Not relevant
Tel Aviv Lev Dizengoff 147 N Y Y Y Y Y Not relevant
Tel Aviv Yad Eliahu 151 Y Y Y Y Y Y Not relevant
Tel Aviv Kikar Hamedina 152 Y     Y Y   Not relevant
Tel Aviv Afeka 198 Y   Y Y Y   Y
Tel Aviv Tel Aviv Private Banking Center - Azrieli 232 Y Y Y Not relevant Not relevant Y Not relevant
Tel Aviv Tel Aviv Collection Center 342 Y Y Y Not relevant Not relevant Y Not relevant
Tel Aviv Hasharon Collection Center 343 Y Y Y Not relevant Not relevant Y Not relevant
Tel Aviv Tel Aviv Business Center 452 Y Y N Not relevant Not relevant Y Not relevant
Tel Aviv International Private Banking 130 Y Y N Not relevant Not relevant Y Not relevant
Tel Aviv Kidmat Atidim 515 Y Y Y Y Y Y Not relevant
Tel Aviv Hatzerot Yafo 26 Y Y Y Y Y Y Not relevant
Tel Aviv Tel Hashomer 398 Y Y N Y Y Y Not relevant
Tel Aviv Private banking and investment banking Tel Aviv  357/01
357/02
Y Y Y Y Y Y Not relevant

Jerusalem Region

City Branch name Branch no. Disabled parking Branch access Disabled restrooms ATM for those with limited mobility ATM for the vision impaired Accessible service stations Elevator in the branch
Beit Shemesh Beit Shemesh 167 Y Y Y Y Y Y Not relevant
Jerusalem Beit Hakerem 69 Y     Y Y   Not relevant
Jerusalem Ramat Eshkol 109 Y Y Y Y Y Y Not relevant
Jerusalem Talpiot Jerusalem 162 Y P P P P P Not relevant
Jerusalem Mevasseret Tzion 510 P P P P P P Not relevant
Jerusalem Geula 64 Y Y Y Y Y Y Not relevant
Jerusalem Kiryat Hayovel 65 Y Y Y Y Y Y Not relevant
Jerusalem Rehavia 66 N Y Y Y Y Y Not relevant
Jerusalem Rehavia Ext. 66   Y Y Y Y Y Not relevant
Jerusalem East Jerusalem 68         Y   Y
Jerusalem Center Jerusalem 159 Y Y Y Y Y Y Y
Jerusalem Private Banking Center Jerusalem 233 N Y Y Not relevant Not relevant Y Not relevant
Jerusalem Haleom 321 Y Y Y Y Y Y Not relevant
Maale Adumim Ramat Eshkol Ext. 109/01 Y Y Y Y Y Y Not relevant
Modiin Modiin 303 Y Y Y Y Y Y Not relevant

 

Southern Region

City Branch name Branch no. Disabled parking Branch access Disabled restrooms ATM for those with limited mobility ATM for the vision impaired Accessible service stations Elevator in the branch
Eilat Eilat 3 Y Y Y Y Y Y Not relevant
Ashdod Ashdod City 4 Y Y Y Y Y Y Not relevant
Ashdod Rova Dalet 114 Y Y Y Y Y Y Not relevant
Ashdod Ashdod and Southern Region Investment Center 213/90 Y Y Y Not relevant Not relevant Y Not relevant
Ashkelon Ashkelon 128 Y Y Y Y Y Y Not relevant
Beersheba Grand Kanyon Beersheba 94 Y Y N Y Y Y Not relevant
Beersheba Shaul
Hamelech
517 Y Y N Y Y Y Not relevant
Beersheba Lev Ha'ir Beersheba 517 Y Y Y Y Y Y Not relevant
Gadera Gadera 112 Y Y Y Y Y Y Y
Dimona Dimona 111 N Y Y Y Y Y Not relevant
Kiryat Gat Kiryat Gat 131   Y     Y   Not relevant
Kiryat Malachi Kiryat Malachi 153 Y Y Y Y Y Y Not relevant

Statement regarding website accessibility

An accessible website is a website which people with disabilities and senior citizens can browse as easily and efficiently as all other users. According to a survey carried out by Microsoft in 2003, about 20% to 25% of people encounter difficulties when using the internet and may benefit from more accessible internet content.

Discount believes in and works for equal opportunities on the internet for people with a variety of disabilities and for people who employ assistive technologies when using computers.

Information about the website’s accessibility

  • This website complies with the standards of the Regulations for Equal Rights of Persons with Disabilities (Adjustments for Access to Service), 2013. 
  • Accessibility customizations were carried out according to the recommendations of the Israeli Standards for Web Content Accessibility (IS 5568), level AA, and the international WCAG 2.0 document.
  • The tests showed the highest degree of compatibility on the Chrome browser.
  • The website provides a semantic basis for assistive technologies and support with generally accepted usage patterns for keyboard operation using the Enter and the Esc keys for exiting menus and windows.
  • The website is configured for display on commonly used browsers and for use on mobile phones.
  • For an optimal browsing experience with screen reader software, we recommend using the latest version of the NVDA software. Documents or videos uploaded to the website prior to October 2017 may not be fully accessible. If you encounter such a document or a video, please contact the bank’s accessibility coordinator and we will ensure that the information will become accessible.
  • Delivering information in an accessible format – The bank provides customers the option of receiving information in accessible formats. Information is delivered at no cost and such formats are designated to meet the needs of people with disabilities. For information and enquiries on accessibility, please contact the bank’s accessibility coordinator, whose details are listed below.
  • Tests and advice on making this website accessible were provided by A2Z Internet Marketing and Accessibility Co.

Contact information for the accessibility coordinator at Discount

Name:Shikma Sabbah, Adv
Mailing address: 23 Yehuda Halevyl St., Tel Aviv-Jaffa
Email address: Negishut@dbank.co.il

Publication of accessibility declaration
The accessibility declaration was updated on: 8.8.2022

Information about the accessibility of Discount apps

  • Discount works continuously so all our customers, including those with disabilities can browse our app easily and conveniently and enjoy advanced online banking services.
  • The bank customized the app for accessibility in accordance with Israeli Standard 5568 (accessibility level AA) and in accordance with the guidelines in the WCAG 2.0 document issued by the W3C international standards association applicable to mobile devices.
  • In cases where the above standard did not discuss the issue in question, accessibility customizations were carried out in accordance with the Internet Accessibility Standard (Criteria for Success) according to the tools available in the operating system.

Information regarding app accessibility

  • On the iOS operating system - The app was tested on iPhone devices using iOS version 12.1.2.
  • On the Android operating system - The app was tested on Nexus 5X devices with Android version 8.1.0.
  • On the Android operating system - The app was tested on version 5.2 of the TalkBack screen reader.
  • On the iOS operating system, the apps were tested with the VoiceOver screen reader.
  • You can swipe (use gestures) to switch focus from one element to another, or use Explore by Touch and activate elements on the screen by touching them with your finger.
  • When using an Android device, we recommend enabling the setting “Automatically scroll lists.”
  • Where possible, we configured recognizable elements, such as checkboxes, lists, headings, and so on. You can navigate between these elements with the picker on your mobile device (using the rotor on iOS and the local menu on Android devices.)
  • You can use the gestures in common use on your operating system, such as “reverse L” on Android, to go back.
  • Please contact us with requests and suggestions for improving accessibility issues. If you encountered problems with accessibility, please let us know so we can rectify the situation.

Exemptions:

The process of creating an account in the app includes the use of technological elements applied for the purpose of conducting a proof-of-life test and scanning an ID document and a status-supporting certificate. Due to technological limitations, those components are exempted from being made accessible to persons with disabilities.

If you encounter problems creating your account in the app as a result of the above, please contact us using the “Contact us” form on the bank’s website, and we will arrange a meeting to help you to successfully finish creating your account.

Contact information for the accessibility coordinator at Discount

  • Name: Shikma Sabbah, Adv
  • Mailing address: 23 Yehuda Halevy St., Tel Aviv-Jaffa
  • Email address: Negishut@dbank.co.il

Publication of accessibility declaration
The accessibility declaration was updated on: 8.8.2022