Accessibility declaration

Accessibility at Discount

Approximately 20% of Israelis have various degrees of disability.

A person with disabilities is a person with a physical, mental, or intellectual, including cognitive, impairment, whether permanent or temporary, which substantially limits functioning in one or more of the central aspects of life.

Discount Bank attributes great importance to making accessibility adjustments for people with disabilities.

The Bank invests ongoing efforts in improving accessibility and works continuously to achieve this goal.

. These adjustments are carried out in full compliance with the provisions of the Equal Rights for People with Disabilities Law, and the regulations promulgated thereunder.
Set forth below is information about all of Discount’s accessibility arrangements, including accessibility at branches, services, and digital banking.
How to reach us with requests and suggestions for improving accessibility
Please note that we continue our efforts to improve accessibility as part of our commitment to allow all people, including people with disabilities, to receive the most accessible services possible.
If you encounter any accessibility-related problems or issues, please let us know and we will do everything in our power to find a suitable solution for you and address these issues as soon as possible.
Contact information for the accessibility coordinator at Discount

• Name: Adv. Natalie Shefler
• Mailing address: 1 Discount St., Rishon LeZion
• Email address: Negishut@dbank.co.il
  
  
  A mobile branch is available, during emergencies and at the Bank’s discretion.
  
  Priority Service (Service Without Waiting in Line)
  Discount Bank customers with disabilities and customers over the age of 70 are entitled to priority in the phone line at the Discount 360 call center.
  In-person service at branches is provided according to pre-scheduled appointments.
  In accordance with the law, among customers who did not schedule an appointment in advance, service will be provided in the following order:
  
  
• Customers with disabilities, upon presenting a valid certificate indicating entitlement to service without waiting in line.
• Discount Bank customers over the age of 70.*
• Pregnant women – upon request.

* Citizens over the age of 70 who are not Discount Bank customers – upon request.

Fee Benefits
A customer who is a person with a disability and a customer who is a senior citizen are entitled to 4 teller transactions per month at the fee of a direct-channel transaction. The entitlement for a person with a disability will commence on the 1st of the month following the submission of the required certificate or confirmation.
A person with a disability, as defined in the Banking Rules (Customer Service) (Fees), 5768-2008, is a customer who has presented the Bank with confirmation from the Ministry of Defense or the National Insurance Institute, verifying a disability rating of 40% or higher.

Publication of the Accessibility Declaration
The accessibility declaration was updated on: February 5, 2026 

Accessibility Arrangements at Branches

List of branches and accessible services for people with disabilities nationwide
Accessibility adaptations at Bank premises – Discount Bank works to make all branches accessible to people with disabilities. These accessibility adaptations include, among other things: adaptations to furniture, signage, access routes, service and waiting stations, assistive devices, overcoming height differences between levels, adaptations in self-service terminals (such as ATMs), accessible parking spaces, accessible restrooms, and more.
In addition, the Bank collaborates with external entities (such as local authorities) to ensure that the required accessibility adjustments are implemented in the access routes leading to Discount branches, ranging from the allocation of accessible parking spaces to ensuring an accessible path from the street to the branch entrance.
In some branches, the accessibility process is complex and takes time, as it occasionally requires structural changes that depend on obtaining permits from local authorities.

For your convenience, here is the list of branches by region.

List of Branches and Accessible Services for People with Disabilities – Northern Region

List of Branches and Accessible Services for People with Disabilities – Central Region

List of Branches and Accessible Services for People with Disabilities – Southern Region

• Employee Training for Accessible Service – Training sessions are held to introduce employees to the field of accessibility, raise awareness among staff, and provide practical tools for delivering accessible service.
  
  
• Accessible Telephone Service – The automated voice response system has been made accessible so that information is conveyed in clear language and without background music.
  
  
• For inquiries regarding accessibility for people with disabilities, please see the contact details of the Accessibility Coordinator at the bottom of the page.
  
  Installation of Assistive Devices in Branches
  
  In accessible Discount branches, assistive devices are available, such as:
  
  
• Induction Loop Assistive Listening System – An assistive listening device that transmits sound directly to hearing aids set to T-coil mode. The system includes a handset to amplify volume for direct listening into the ear without background noise.
  
  
• Two-Way Audio System – At teller counters, a glass partition sometimes separates the service provider from the customer. This system includes a microphone and speaker on both sides of the partition to provide two-way volume amplification.
  
  
• CALL HEAR Assistance System – An assistance call system installed at the entrance of every accessible Discount branch. When the call button is pressed, a customer service team member immediately arrives to assist with any matter.
  
  
• STEP HEAR Audio Guidance System – A system used for orientation and active voice guidance for visually impaired customers. Installed at the branch entrance, it provides recorded information about the branch, directions to self-service machines, and more. The system operates via a dedicated mobile app.
  
  Accessibility Adaptations in Self-Service Terminals
  
  
• Automated Teller Machines (ATMs) – Height adjustments have been made to ensure accessibility for wheelchair users and individuals of short stature, and voice guidance options have been integrated. Voice prompts are activated upon plugging in standard headphones.
  
  
• Discount 'Mashov' Machines - Height adjustments have also been implemented for wheelchair users and individuals of short stature.
  
  •    Service Ticket Kiosks - In branches equipped with an automated line management system, tactile keyboards have been installed, high-contrast colors are utilized, and operating instructions can be heard via audio prompts by connecting headphones. The terminal height is also adapted for wheelchair users and individuals of short stature.
  
  Accessible Written Information (Forms, Documents, Brochures)
  
  Making written information accessible is primarily required for individuals with visual impairments and those with cognitive disabilities. Discount Bank, with the assistance of the Information Accessibility Center of the Access Israel Association (Negishut Yisrael), enables customers to receive written information in accessible formats tailored to their needs and upon prior coordination. This includes: converting information into an audio file (MP3), a digital file, or Braille.
  
  Sign Language Interpretation
  
  Discount Bank enables deaf and hard of hearing customers to receive sign language interpretation services provided by a professional interpreter during meetings with bank representatives. This service is available for meetings involving complex banking matters (such as mortgage advice, pension advisory, account opening, credit granting, etc.) upon prior coordination. For this service, the customer’s consent to the presence of a third party will be requested. To schedule an appointment with an interpreter, please contact a branch banker or send an email to the Accessibility Coordinator.
  
  Discount 360 Call Center
  
  Discount 360 call center bankers are available by phone at 03-9439111 or *6111 during business hours: Sunday–Thursday 08:00–17:00, Friday and Holiday Eves 08:00–13:00. Our bankers can provide information about your accounts and execute a variety of banking transactions.
  •    Technical Support: 03-9439191.
  •    Looking for 24/7 service without waiting for a banker? Customers enrolled in “Discount 360 Personal Service” can also enjoy the Discount 360 automated voice response service (IVR), enabling independent information retrieval and self-service transactions.
  •    The call routing system at Discount 360 has been adapted for people with disabilities. Information in the interactive voice response is recorded at a slow pace, in plain language, and without background music.
  
  Chat with a Banker in the Discount App
  
  Customers with speech or hearing impairments often prefer communicating with a bank representative in writing. In addition to well-known written channels such as the “Contact Us” page on our website, you can now contact a representative in writing through the “Chat with a Banker” service in the Discount app. This service enables you to receive information and/or perform transactions, subject to enrollment terms and designated limitations. To access the service, log into the Discount app (following a brief authentication process) and select “Chat with a Banker” from the main menu. Service terms, including operating hours, are detailed within the app.

To Chat with a Banker service on Discount App

Priority Service (Service Without Waiting in Line)

Service without waiting in line is provided to customers with disabilities upon presenting a valid certificate indicating entitlement, as well as to customers over the age of 70 and pregnant women upon request.

Service Animals

Entry with a service animal is permitted in all Discount branches, including service dogs in training accompanied by a foster trainer.

Website Accessibility Declaration

An accessible website allows people with disabilities and elderly individuals to browse with the same level of efficiency and enjoyment as all other users. Discount Bank believes in and actively promotes equal opportunities online for individuals with diverse disabilities and those using assistive technologies.

Website Accessibility Information

• This website complies with the requirements of the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 5773-2013.
• Accessibility adjustments were implemented in accordance with Israeli Standard (IS 5568) for Web Content Accessibility at Level AA and the international WCAG 2.0 guidelines.
• Compatibility testing was optimized for the Google Chrome browser.
• The site provides a semantic structure for assistive technologies and supports standard keyboard navigation using the Arrow keys, Enter, and Esc to exit menus and dialogs.
• Compatible with common desktop browsers and mobile devices.
• For an optimal experience with screen readers, we recommend using the latest version of NVDA.
• Documents or video clips uploaded to the website prior to October 2017 may not be fully accessible. If you encounter such content, please contact the Bank’s Accessibility Coordinator, and we will make the information accessible to you.
• Delivery of Information in Accessible Formats – The Bank offers customers the option to receive information in accessible formats free of charge for persons with disabilities. For inquiries and information, please contact the Accessibility Coordinator whose details appear below.
• Accessibility testing and consulting were conducted by Accessibility for All Ltd. (Negishut Lakol Ltd.).
  
  Exemptions
  
  The following website elements and documents are exempt from accessibility adjustments due to technological limitations: Foreign Trade, debit notices and VAT debit notices, Discount Mail, and the name component & table area definition in Excel files exported from the website.
  To access this information using a screen reader, you may export the data into an accessible file, except as specified in the exemption above.

Accessibility Information for Discount Bank Applications

Discount Bank works continuously to enable all customers, including people with disabilities, to browse the Bank’s mobile application easily and conveniently and to enjoy advanced online banking services.

• The Bank implemented accessibility adjustments in the app in accordance with Israeli Standard IS 5568 Level AA and WCAG 2.0 (W3C) guidelines adapted for mobile devices.
• Where specific criteria were not defined in the aforementioned standard, accessibility was implemented according to web accessibility standard success criteria, leveraging capabilities provided by the operating system.
  
  App Accessibility Testing Details
  
  
• iOS: Tested on iPhone running iOS 17.
• Android: Tested on Google Pixel devices running Android 14.
• Screen Readers: Tested with TalkBack version 5.2 on Android and VoiceOver on iOS.
• Users can navigate using SWIPE gestures to move focus between elements, or by using “Explore by Touch” to activate elements by touching them on the screen.
• When using Android, enabling the “Automatically scroll lists” setting is recommended.
• Standard interface elements (checkboxes, lists, headings, etc.) are configured for easy navigation using the device picker (Rotor on iOS, Local Context Menu on Android).
• Standard OS gestures are supported, such as the “reverse L” on Android to navigate back.
  
  * Feedback and Reporting: If you encounter any accessibility difficulty, please let us know so we can resolve it.
  
  Exemptions
  
  The account opening process in the app includes technological components used for conducting a liveness check, scanning ID cards, and scanning status-supporting documentation. Due to technological limitations, these components are exempt from accessibility requirements for persons with disabilities.
  If you experience difficulty opening an account via the app due to these limitations, please reach out to us using the “Contact Us” form on the Bank’s website, and we will arrange a personal appointment to help you successfully complete your account opening.