Discount bank call center

What is Telebank Personal Service?

A Telebank personal service banker is waiting for your call at 03-9439111 or *6111.

Telebank Personal Service operating hours:

Sun.-Thurs.: 8am-7pm

Fri. and holiday eves: 8am-1pm

Mortgage services

Sun.-Thurs.: 8am-7pm

Fri.: 8am-1pm

Through Telebank you can receive information on your accounts and perform a variety of banking operations with the banker (except on Saturdays and holidays):

• Checking account – receive information on transactions and account balances
• NIS deposits – receive balance information and make deposits and withdrawals
• Receive loans
• Set up savings plans – one-time depositsand standing orders
• Tel-Aviv Stock Exchange – receive trade data on securities, buy and sell securities, mutual funds and options
• Foreign stock exchanges – receive trade data on securities and carry out transactions
• Foreign currency – balance information, make deposits, conversions, transfers and deposit accounts
• Transfers between your Discount accounts and transfers to a third party at the bank and at other banks
• Order check books
• Enroll in Discount text messaging services
• Activate magnetic cards
• Enroll in Discount Mail

How to enroll?

Enrollment in Telebank Personal Service – Information and Procedure

Visit any Discount branch, sign an enrollment form, receive a Bancode (secret code), and immediately you will be able to enjoy our banking services during business hours.

Call Telebank Personal Service at 03-9439111 or *6111 .

Identify yourself using your ID number and Bancode (the code you received at the branch)
In case of an inquiry, please specify the date and time of the instruction

• For data security purposes, all conversations in this service are recorded

• The value date for transactions in NIS carried out until 6:30pm is that business day

• The Bancode must be changed upon initial use within 30 days of its issue at the branch. If a change has not been made, the Bancode will be cancelled.

What is the TeleBank IVR system?

The TeleBank IVR system is a computer-based voice system which allows you to access information and carry out transactions 24 hours a day, 7 days a week

You may enroll, free of charge, at any branch.  

Why should I enroll in the TeleBank IVR service?

• Reliability: You can receive current, secure information about your account
• Good value: This service is a direct channel, therefore it is better value than using the teller
• Efficiency: No need to stand in line for your Discount Bank teller - just call and get the information you want
• Accessibility: Any time, any place, by regular phone or by cell phone
• Convenience: Use shortcut codes to gain immediate direct access to the information you want

What transactions and information does this service provide?

• Checking account- balance and recent transactions, transactions on previous business days, standing orders, etc.
• Transactions- deposits, order checkbooks, transfers between client accounts at the bank, fax services, etc. 
• Investments- details of your securities portfolio, details of NIS deposits, savings, etc.
• Stock exchange information, currency exchange rates and general information- information regarding securities in Israel by entering the ticker symbol or by voice command, information regarding derivatives, mutual funds, etc.
• Change your BankCode
• Loans for all clients, subject to account terms and conditions.