The Discount Group are heartbroken and identify with the families of the murdered, injured and missing.
We stand with the soldiers of the IDF, the security forces and the army of volunteers and are focused on continuing to provide the best possible service to our customers.
In light of the security situation, in order to assist you in these difficult times, we have approved a number of credit facilities and financial solutions for all our household and small business customers, in particular, for customers residing in the area of the conflict in the south, the settlements which were evacuated in the north as well as for our customers in the security forces.
In addition, we are constantly working to formulate and implement additional steps which could be helpful. 

 Assistance for all customers:

We have increased the credit limit for the customers of the bank by an additional 10% (the additional amount will not bear interest)

  • For retail customers (private and commercial) who have an approved credit line
  • Minimum addition of NIS 2,000, or 10% of the approved credit limit, whichever is higher, in accordance with the credit limit of the account.
  • Was implemented proactively by the bank as of October 10, 2023, without the need for the customer to apply, and will be valid until November 9, 2023
  • Failure to comply with the credit terms may result in the charging of arrears interest and enforcement procedures.
  • Subject to the terms of the bank.

 Deferral of loan payments for a period of up to 3 months

To submit an application for a deferral, contact our bankers at the service center *6111 or the bankers in the branch.

  • Deferral of payments of principal, during this period only the interest will be paid.
  • Designated for private and business customers who have a bank loan.
  • Subject to the activity in the account, the terms and discretion of the bank.
  • The deferral is not subject to any fees.
  • Failure to comply with the repayment of the loan or credit may result in the charging of arrears interest and enforcement procedures.


 Discounting of checks

Commercial customers who maintain an account at Kiryat Shmona branch, which is closed, can submit checks for discounting at a different branch, which is a back - up branch for s this service: Karmiel branch (174)


Closed bank branch 

Kiryat Shmona (110)


Possibility to freeze the monthly repayment - principal and interest, or principal only, for a period of up to 6 months, with or without an extension of the period.


Extending the validity of an approval in principle - customers who hold an approval in principle until October 12 in which the validity of the interest rate has not yet expired, the bank will renew the validity of the approval at the identical interest rates, for an additional 24 days.
  • The freezing of the repayment is for mortgages which were taken starting from July 1, 2012.
  • It is not possible to freeze the payments of a bridging loan, or a loan which is in arrears.
  • Subject to the approval of the bank and following the submission of a designated application form, signed by all the borrowers in the loan.
  • Upon the freezing of the payments, interest will be added to the deferred payments which will be spread over the remainder of the period of the loan.
  • Subject to the terms of the bank.
  • Approval of requests is subject to the discretion of the bank.
  • Failure to comply with the repayment of the loan or credit may result in the charging of arrears interest and enforcement procedures.

Financial assistance to the suppliers and service providers of the bank:

The advancing of payments to the suppliers of the bank, in lieu of the current payment terms


We have opened emergency centers for customers in the area of the conflict in the south and in the north, with the aim of providing service and assistance in urgent cases.


Email: | Telephone: *9658 | For those dialing from abroad: 076-8057000
The hotline is open Sunday through Thursday from 9:00 a.m. to 5:00 p.m. and on Fridays from 9:00 a.m. to 1:00 p.m.


Our bank personnel are also available for you at the service centers: 03-9439111 | *6111 Sunday - Friday: 8:00 - 17:00 and Friday: 8:00 - 13:00 and by correspondence with the banker through the App during the hours: 8:00 - 19:00.


Always at your service,

Israel Discount Bank