Assistive aids were installed at Discount branches which have been made accessible. These aids include, among other things:
Accessibility of written information is usually required by people with visual impairments or cognitive disabilities. Discount, in collaboration with the Center for Information Accessibility at Access Israel, has arrangements in place allowing customers to receive written information in a format customized for their needs, provided that a request is made in advance. This includes converting the information to an audio file (mp3), a digital file, or Braille.
With the support of the Institute for the Advancement of Deaf Persons in Israel, Discount offers deaf and hard-of-hearing customers the services of a professional sign language interpreter in meetings with bank representatives. This service is provided for meetings which involve complex information (such as mortgage advice, pension advice, account creation, providing credit, etc.), provided that the bank is given advance notice. To receive this service, customers will be asked to consent to the presence of a third party at the meeting.
Discount Telebank’s call routing system has been customized to address the needs of people with disabilities. The information in the call routing system is recorded at a slow pace, in simple language, and without background music.
Sometimes, customers with speech or hearing impairments prefer to contact the bank representatives in writing. In addition to the written communication options already in place, such as the “Contact us” page on the bank’s website, or the ability to send a fax, from now on, customers will be able to contact bank representatives in writing using the “Chat with a banker” service in the Discount app. With this service, customers can receive information and/or carry out transactions subject to the terms and conditions and restrictions. To use this service, log on to the Discount app (after a short authentication process) and select the “Chat with a banker” option from the main menu. More information about the service, including times of availability, is listed in the app.
To receive service without waiting in line, present a Disabled Person Certificate issued by the National Insurance Institute or the Welfare Division of the Ministry of Defense, which expressly notes a “queuing exemption. Senior citizens who are 80 or older and present an ID specifying their age are also eligible.
Customers may enter all Discount branches with a service animal, including a service dog in training led by its trainer.
The accessibility declaration was updated on: 8.8.2022
Back to main page: “Discount’s accessibility declaration”
