Communication Channels

Discount bank call center

What is Telebank Personal Service?

A Telebank personal service banker is waiting for your call at 03-9439111 or *6111.


Telebank Personal Service operating hours:

Sun.-Thurs.: 8am-7pm

Fri. and holiday eves: 8am-1pm

Mortgage services

Sun.-Thurs.: 8am-7pm

Fri.: 8am-1pm


Through Telebank you can receive information on your accounts and perform a variety of banking operations with the banker (except on Saturdays and holidays):

  • Checking account – receive information on transactions and account balances
  • NIS deposits – receive balance information and make deposits and withdrawals
  • Receive loans
  • Set up savings plans – one-time depositsand standing orders
  • Tel-Aviv Stock Exchange – receive trade data on securities, buy and sell securities, mutual funds and options
  • Foreign stock exchanges – receive trade data on securities and carry out transactions
  • Foreign currency – balance information, make deposits, conversions, transfers and deposit accounts
  • Transfers between your Discount accounts and transfers to a third party at the bank and at other banks
  • Order check books
  • Enroll in Discount text messaging services
  • Activate magnetic cards
  • Enroll in Discount Mail


How to enroll?

Enrollment in Telebank Personal Service – Information and Procedure

Visit any Discount branch, sign an enrollment form, receive a Bancode (secret code), and immediately you will be able to enjoy our banking services during business hours.

Call Telebank Personal Service at 03-9439111 or *6111 .

Identify yourself using your ID number and Bancode (the code you received at the branch)

In case of an inquiry, please specify the date and time of the instruction


  • For data security purposes, all conversations in this service are recorded
  • The value date for transactions in NIS carried out until 6:30pm is that business day
  • The Bancode must be changed upon initial use within 30 days of its issue at the branch. If a change has not been made, the Bancode will be cancelled.